Keepmoat
Sector Manufacturing

Keepmoat Homes aligns sustainable procurement processes through full ISO20400 evaluation

Explore how Action Sustainability supported Keepmoat Homes in reviewing their sustainable procurement practices and identifying areas for improvement by conducting a full ISO20400 evaluation for them.

Keepmoat ISO20400

The Task

Keepmoat Homes (Keepmoat) were seeking support in understanding the areas of existing good practice and gaps in sustainable procurement performance across its business, and within the regions in which it operates.

There was a need for an In-depth and objective review of their performance in sustainable procurement with wide internal stakeholder involvement and realistic actions necessary to drive change forward.

Action Sustainability’s assessment and subsequent report’s findings and recommendations will help Keepmoat to embed the commitments from within their Sustainability and Sustainable Procurement Policies into its process and strengthen the areas where the gaps lie.


The Action

Action Sustainability developed and delivered a tailored training program to upskill more than 200 Lower Thames Crossing employees in relation to climate science, ensuring they had a robust understanding of the causes and responses to climate change.

We gathered learner evidence for multiple groups to ensure the majority of each cohort achieved carbon literacy certification.

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“Sustainability is a broad area, and for a business like ours with a large supply chain, we wanted to unpack the area properly before developing a sustainable supply chain strategy. It was important for us to uncover what we are doing currently, as well as what we need to do going forward and that recommendations from a supply chain review were of real value to the business in helping improve the way we operate. Mellita did a great job of helping us understanding our maturity in sustainable supply chain practices, contributing great expertise in the area as well as tight project management. The results are of great value as we continue our rapid sustainability journey.”

John Bowden Sustainability Director

The Outcome, Benefits and Lessons Learnt

The analysis provided a confidence in Keepmoat to align its processes and approach to ISO 20400 as there are plenty examples of good practice with the key elements of Fundamentals, Policy and Strategy being strong. Keepmoat’s approach to sustainable procurement was assessed as being ‘established ‘.

The evaluation results gave Keepmoat an action plan of activities to do, the timescales and complexity in carrying them out to reach their sustainability goals. The recommendations will bring about alignment of the procurement process, especially within the regions with organisational goals, prioritisation of opportunities as well as risks to inform the procurement strategies, better supply chain relationships through supplier performance and contract management.

The ISO 20400 Standard is an ideal platform to use to assess and then improve your procurement, supply chain management and sustainability outcomes.